What are the features available in Moneylab?

These are some of the amazing features available in Money Lab app: Connect all types of accounts (bank accounts, credit cards, loans, superannuation, investments) Initially download up to 12 months transactions and store unlimited transaction history Access to Overview, Safe Spending, Optimise my Banking, Manage my Spending, Personal Budget, Spending Reports, Save & Invest, Own My […]

How do I provide feedback?

At Money Lab we value what our customers have to say about our service because we believe by listening to our customers, we can make our service better. You can contact our customer support staff on appsupport@moneylab.com.au or you can submit a Help request (also located at the top of the Help page). Our customer support staff […]

How do I make a complaint?

If you are not satisfied with our service and wish to make a complaint, you can do so by: sending us an email writing us a a letter phoning us We have established procedures to ensure that all complaints (and inquiries) are dealt with quickly and fairly. Our contact details are: Email: appsupport@moneylab.com.au Mail: PO […]

What accounts can I connect?

Money Lab securely connects to thousands of financial institutions all around the world and we are adding new institutions every month. Click here to search the Australian financial institutions and accounts you can connect to Money Lab To search for international accounts you can connect to Money Lab please refer to the following pages: The Americas […]

What does the Hide Account option do and how do I use it?

Sometimes when you connect Money Lab to your bank or financial institution you will have accounts that you don’t want included in Money Lab. An example might be a business account or an SMSF cash account that is connected to your internet banking facility. You want all the personal accounts to show in Money Lab […]

Why do I get errors with my connected accounts?

When you connect your financial providers to Money Lab, we use Yodlee Inc to access your account information. Yodlee use your login credentials to establish a secure connection with your financial providers. Yodlee are a large US listed company providing financial data services to over 70 million customers world wide. Sometimes Yodlee’s connection to your […]